Dispatcher

IMC Companies LLC•Memphis, TN

11d•Onsite

About The Position

Responsible for the daily coordination of trucks and drivers for optimal planning, communicating with Customer Service, and Safety/Compliance. This role involves managing drivers, ensuring efficient execution of moves, and assisting drivers with various issues. The position also requires tracking/tracing, rail billing, customer communication, and managing equipment to minimize delays and costs. Additionally, the dispatcher will review payroll reporting, foster a positive driver culture, and train drivers on mobile applications.

Requirements

DOT Regulations, hazardous materials knowledge
Maintain confidentiality of driver pay information, customer accounts and dispatch activities
Data entry skills
Communication skills
Organizational skills
Time management skills
Ability to multi-task
Experience with Excel
Experience with Microsoft Suite
Computer literate

Responsibilities

Responsible for the divisional drivers as directed by the Operations Manager
Assist in planning drivers for continuous execution of moves without delays in assignments
Assist in planning drivers for successful starts for the next day
Assist drivers with any issues in relation to pickup number, seal issues, DOT compliance, customer issues
Tracking/tracing, rail billing, and timely communication to customers and dispatch team members
Last free day management
Requesting empty returns and reservations timely to avoid additional delays or cost exposure
Street turning equipment to minimize additional drays and maximize opportunities with available equipment
Empty Per Diem management
Perform review of inventory on yard, loads or empties, to plan for delivery or termination of equipment
Pulling driver pay for review directly with drivers for a clear understanding of productivity/improvement
Review weekly company payroll reporting with Ops Manager to address any low performers
Assist in creating a culture of trust and cooperation with the Owner OP / Company Drivers to ensure their success and the success of the company
Communicate any issues related to dispatch timely to the Operations Manager
Communicate any delays related to on-time delivery timely to the customer service representative
Training drivers on tablet/mobile apps for better understanding of job requirements as well as to increase driver productivity
Work with drivers to ensure they are following DOT regulations
Cohesive effort to ensure all drivers are notified of upcoming expirations and safety training
Communicate with other divisional teams to find opportunities to utilize all equipment for reloading opportunities
Communicate daily with divisional team members on all objectives for operations to be successful
Assist to improve overall driver retention
Other duties as assigned