Dispatcher (TU Public Safety)

Temple University•Philadelphia, PA

3d•Onsite

About The Position

The Dispatcher is critical in Temple University’s Department of Public Safety and Temple University Police Department. The Dispatcher is responsible for receiving, screening, and processing calls from the public and police personnel, determining the priority level of requests for services, collecting and disseminating pertinent information from callers and dispatching the appropriate resources to the incident, selecting proper situation codes and enters pertinent information into a computer, accessing and maintaining the security of highly sensitive materials is significant to the work. The Dispatcher must possess and maintain certifications as a Call Taker and an Emergency Dispatcher as issued by the Association of Public-Safety Communications Officials (APCO) during the tenure of employment. Performs other job-related duties as assigned. Must have a valid Driver’s License. Successful candidates must be able to pass a background check.

Requirements

Must be 18+ years of age
High School diploma or equivalent
Must possess and maintain certifications as a Call Taker and an Emergency Dispatcher as issued by the Association of Public-Safety Communications Officials (APCO) during the tenure of employment
Must have a valid Driver’s License
Successful candidates must be able to pass a background check
Learn to maintain composure and control while obtaining information from individuals in an emergency or other high-stress situation, including those who are distraught, angry, frightened, abusive, hysterical, or difficult to understand
Learn to assess and prioritize emergency situations
Memorize codes, names, locations, and other detailed information
Observe numerous computer display screens for a long period of time
Establish and maintain effective working relationships with those contacted during work, including customers, co-workers, University facility and staff, and the general public
Must possess excellent communication and customer service skills
Must possess excellent written and organizational skills
Must successfully pass an extensive background investigation
Ability to prioritize tasks

Nice To Haves

Possess a valid vehicle operator license, with an excellent driving record
Ability to type 35 wpm

Responsibilities

Receiving, screening, and processing calls from the public and police personnel
Determining the priority level of requests for services
Collecting and disseminating pertinent information from callers
Dispatching the appropriate resources to the incident
Selecting proper situation codes and entering pertinent information into a computer
Accessing and maintaining the security of highly sensitive materials
Possess and maintain certifications as a Call Taker and an Emergency Dispatcher as issued by the Association of Public-Safety Communications Officials (APCO) during the tenure of employment
Performing other job-related duties as assigned