Dispatcher, Public Safety

ETSU•Johnson City, TN

1d•Onsite

About The Position

The Public Safety Dispatcher serves as the primary communications link between the Department of Public Safety (DPS), university personnel, and emergency and non-emergency service providers. This position receives and manages requests for service through radio, telephone, the police department lobby, and other electronic communication systems for all ETSU-owned and operated properties. Dispatchers evaluate calls, coordinate the appropriate response in accordance with university policies and procedures, and maintain accurate records within the Computer-Aided Dispatch (CAD) system. In addition to dispatching services, the Public Safety Dispatcher monitors and activates the university's mass notification system during severe weather and emergency events. The position is responsible for tracking the status and location of DPS personnel during assigned shifts and special operations. During university non-operating hours, the Dispatcher serves as the primary DPS communications representative for the university community. This position requires the flexibility to work any assigned shift, including evenings, nights, weekends, holidays, and additional hours as needed to meet operational and staffing requirements.

Requirements

High school diploma or GED required.
Computer literacy required.
Successful completion of the National Communications Institute Basic Communications Officers Course.
Ability to obtain and maintain CPR certification.
Ability to obtain and maintain Tennessee Bureau of Investigation (TBI) certification for National Crime Information Center (NCIC) query access.
Must be at least 18 years of age.
Must be a United States citizen, as required by Tennessee law.
Must successfully pass a criminal background check.
If previously served in the U.S. Armed Forces, must have an honorable or medical discharge.
Must pass a physical examination and mental evaluation in accordance with the TCA 7-86-201.
Knowledge of the geographic area of campus.
Ability to follow the rules and regulations of the Federal Communications Commission (FCC) pertaining to transmitting and receiving messages by shortwave.
Ability to operate shortwave radio and receiving equipment.
Ability to react quickly and calmly in emergency situations and determine the proper course of action.
Ability to understand and follow instructions.
Ability to speak clearly with a well-modulated voice and maintain a professional manner.
Ability to establish and maintain effective working relationships with the public, students, and other employees.
Ability to operate a personal computer.

Nice To Haves

Valid Driver's License

Responsibilities

Serve as the primary communications link between the Department of Public Safety (DPS), university personnel, and emergency and non-emergency service providers.
Receive and manage requests for service through radio, telephone, the police department lobby, and other electronic communication systems for all ETSU-owned and operated properties.
Evaluate calls and coordinate the appropriate response in accordance with university policies and procedures.
Maintain accurate records within the Computer-Aided Dispatch (CAD) system.
Monitor and activate the university's mass notification system during severe weather and emergency events.
Track the status and location of DPS personnel during assigned shifts and special operations.
Serve as the primary DPS communications representative for the university community during university non-operating hours.