Public Safety Dispatcher

Scott County • Davenport, IA

1d • Onsite

About The Position

Under general supervision, the Public Safety Dispatcher answers calls at the Scott Emergency Communications Center and dispatches emergency calls to emergency responders and non-emergency calls to the appropriate resources or agency in accordance with established procedures. As part of the hiring process, all applicants will need to complete the following steps: CritiCall Applicant Testing-August 21st - August 28th First Interview-held in person at SECC September 3rd, 4th, 8th, 9th, or 10th. Possibly second interview and Dispatch Sit-Along Curious about a career in Dispatch. SECC is holding an open house on August 10th from 5pm-7pm to see what we do and ability to ask questions.

Requirements

• High school diploma or GED equivalent
• Some previous customer service or dispatch experience
• Applicable local, State, and Federal laws, codes, regulations, and ordinance.
• Scott County and surrounding county geography.
• Customer service principles, practices, and etiquette.
• Critical thinking principles and practices.
• Records maintenance policies, procedures, and practices.
• Maintaining composure in high stress situations.
• Operating a computer including standard software and some specialized software; using multiple monitors.
• Typing and entering data with speed and accuracy.
• Maintaining accurate records and technical documentation.
• Completing multiple tasks simultaneously and with frequent interruptions.
• Establishing and maintaining cooperative working relationships.
• Communicating effectively verbally and in writing.

Nice To Haves

• Must obtain Emergency Fire Dispatcher, Emergency Police Dispatcher, and NCIC certifications within one (1) year of hire.
• Must successfully complete Emergency Telecommunicator training within one (1) year of hire.

Responsibilities

• Answers incoming emergency calls; obtains required information for emergency responses and enters related information into the computer aided dispatch (CAD) system; prioritizes calls for service and notifies outside supervises when officers or deputies are unavailable for immediate response.
• Dispatches police, sheriff, and fire departments in accordance with established policies and procedures; utilizes CAD system to track and monitor the status of responding personnel
• Answers all non-emergency, alarm, and administrative calls; obtains all pertinent call information and enters a call for service into CAD system; refers call to appropriate agency or resource.
• Monitors and responds to all NCIC/ IOWA tele-messages sent to the NCIC terminal; completes inquiries as requested by officers, authorized personnel, or other authorizes agencies.
• Enters and clears warrants, stolen vehicles, missing persons, and missing or stolen articles into appropriate system; enters and modifies orders of protection as necessary.
• Attends and participates in training and continuing education as required to maintain all required certifications.
• Operates all radio consoles and support equipment; notifies management of any equipment issues.
• Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.
• Performs related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED