Public Safety Dispatcher

City of Ames•50010, IA

4d•Onsite

About The Position

The City of Ames is looking to fill at least one position as Public Safety Dispatcher, within the Police Department. A Public Safety Dispatcher with the Ames Police Department performs work involved in the operation of a complex communications system; receives and handles both emergency and non-emergency communications from a wide range of sources; dispatches appropriate services, personnel, and and/or equipment in response to police, fire, or medical emergencies; and performs other related work as required. The work for this position is within a 24/7/365 environment and is subject to shift assignment and creates occasional mandatory overtime.

Requirements

Successful completion of high school, HiSet, or G.E.D. is required.
Must obtain IOWA/NCIC, CPR, and Emergency Medical Dispatching certifications within six months of appointment and re-certify as required.
Must attend and successfully complete the Iowa Law Enforcement Academy 40-hour training course within one year of appointment.
Must be able to maintain confidentiality with regard to work.
Must be able to work in customer-oriented environment and demonstrate customer service principles, including exercising skill in responding to difficult customers.
Must have high level of accuracy with work product.
Must be reliable and able to adapt to shift work.
Knowledge of computer aided dispatching software.
Knowledge of emergency medical dispatching protocols.
Knowledge of the location of streets in Ames.
Knowledge of rules governing proper usage of state/federal software applications.
Knowledge of the rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters.
Knowledge of the proper use and care of essential dispatcher equipment.
Skill in entering data quickly and accurately using a computer keyboard.
Skill in receiving and transmitting information quickly and accurately using a radio console and telephone.
Skill in communicating with members of the public and department staff both orally and in writing in a professional, clear, and concise manner at all times.
Skill in problem solving and troubleshooting when system errors and process interruptions arise.
Ability to work in a team environment and to establish and maintain effective working relationships with co-workers, personnel from other agencies and departments, and the general public.
Ability to be amicable with various communication styles and system switches/upgrades within an ever changing fast paced work environment.
Ability to stay calm and logically think/act through processes and procedures.
Ability to work and problem-solve quickly and calmly in emergency situations.
Ability to receive and comprehend multiple conversations simultaneously by telephone and radio while operating dispatch software.
Ability to multitask.
Ability to operate complex Public Safety related computer systems.
Ability to document and record events in a clear, complete, legible, and objective manner.
Ability to operate equipment common to a complex communications system.
Ability to speak clearly and concisely.
Ability to handle situations firmly, courteously, and tactfully.
Ability to adapt to varied working hours.
Stooping, reaching, finger dexterity, talking, hearing, and repetitive motions.
Work is primarily sitting at a communication workstation requiring the exertion of negligible amount of force frequently and constantly to lift, carry, push, pull or otherwise move objects.
Requires exertion of up to 10 pounds of force frequently and 25 to 50 pounds of force infrequently.
The minimum standard for vision is equivalent to those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, and extensive reading.
The minimum requirement for hearing is the ability to receive detailed information through oral communication, or to make fine discrimination in sound, such as when making fine adjustments on machined parts.
The work is performed inside and may include being exposed to confined spaces, limited ventilation, and variable lighting conditions.
Employees must be able to concentrate in an environment of noise and distraction.

Nice To Haves

Applicants with related college coursework and/or two years relevant work experience, including working in a team environment while maintaining effective working relationships within fast paced ever changing environments, may be preferred.

Responsibilities

Conducts in depth research by utilizing multiple various resources.
Answers emergency and non-emergency calls for service.
Receives and relays messages to appropriate personnel.
Directs requests for assistance for police, fire, and emergency medical services (EMS) to the appropriate agency.
Prioritizes calls for service and dispatches appropriate resources in accordance with established operating procedures.
Provides emergency medical instruction.
Operates radio console by receiving and transmitting radio communications.
Maintains contact with units at all times during shift assignment.
Maintains a continuous record of the status of mobile units, manual/automated logs, and records, including a log of all information received and transmitted.
Sends/receives computer terminal messages and routes messages to appropriate destinations.
Monitors cameras, alarms, and City Hall doors in case of required emergency lockdown.
Works with other Police divisions, such as Animal Control and Records, and all other City of Ames departments.
Operates other equipment essential to the position.
Regularly exposed to sensitive and confidential information that cannot be discussed or shared outside the workplace.
Act as essential emergency personnel and are required to come to work in disaster and bad weather situations.