Dispatcher - 2nd Shift

Penske • Greensboro, NC

9d • Onsite

About The Position

This position is for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, NC. The Dispatcher is responsible for coordinating daily fleet operations, communicating with drivers, monitoring service performance, and ensuring timely and efficient deliveries. This role supports driver compliance, manages equipment and service issues, maintains accurate fleet information, and partners with Operations, Safety, and Maintenance teams to ensure safe and effective transportation operations.

Requirements

• High School Diploma (or equivalent) required.
• Strong attention to detail, accuracy, and sense of urgency
• Strong written and verbal communication skills
• Must be able to learn and regularly operate various computer systems across different platforms
• Ability to develop and maintain professional working relationships with customers as well as Penske associates
• Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of the SOP, solve problems, evaluate results, and determine if further action is needed.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background Investigation, (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

• Bachelor's Degree in Business or Supply Chain Management preferred.
• One plus years of experience in Transportation/Supply Chain preferred
• Ability to work First, Second and Third shifts as needed. Flexibility with scheduling required

Responsibilities

• Follows up with specified drivers on instructions from Driver Managers and communicates any service issues, late deliveries, or drivers requiring write-ups, leaving notes for Driver Managers as necessary.
• After Driver Managers depart for the day, communicates with drivers via Qualcomm and phone to ensure follow-through on service requirements, relaying results to the day shift.
• Ensures compliance with all procedures related to cigarette loads and promptly reports any issues, concerns, or serious accidents to Operations and Safety Leadership.
• Manages the daytime fleets as a unified entity, taking sole responsibility for the entire Fleet Manager boards from the daytime shift.
• Ensures proper PTA (Projected Time of Availability) updates when dispatching the next load to drivers and maintains and monitors the current PTAs of trucks en route to their destinations.
• Works with Maintenance Department on any equipment breakdowns.
• Demonstrates support to the Penske’s Quality System and its objectives, as applicable.
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED