Dispatcher - University Police Department

Southeast Missouri State University • Cape Girardeau, MO

4d • Onsite

About The Position

The University Police Department is seeking a full-time Dispatcher. This role is crucial for maintaining safety and communication within the university. The Dispatcher will monitor and manage routine and emergency communications, ensuring timely and accurate responses to calls for service and officer support. This position involves operating various dispatch technologies, including radio systems, MULES, and alarm monitoring systems, as well as providing essential support functions like data entry, record keeping, and operating mass notification systems.

Requirements

• High school diploma or GED
• MULES certified or eligible for MULES certification within 6-months of employment
• Ability to effectively operate dispatch technology
• Knowledge of MS Office
• Excellent interpersonal, verbal and written communication skills
• Ability to work all shifts, specifically the midnight shift, but also including day and evening shifts, weekends, Holidays, and during academic breaks
• Ability to work independently with minimal supervision
• Demonstrated problem solving abilities
• Demonstrated experience with and understanding of customer service
• Must successfully pass a background check
• Must be 18 years old

Nice To Haves

• Experience in police dispatching a plus

Responsibilities

• Monitors, receives and directs routine and emergency telephone calls to the department, performing a variety of duties of a public service agency.
• Monitors, receives and transmits routine and emergency radio transmissions to fulfill requests for services and support of officers on duty.
• Manages software-based multi-channel radio communications, Missouri Uniform Law Enforcement System (MULES), and input data into a software-based dispatch and records management system.
• Enters and retrieves confidential computer records and disseminates information to appropriate personnel.
• Monitors fire alarms, security cameras, and environmental alarms.
• Performs various support duties related to dispatch functions, including record keeping, typing, filing, and logs.
• Operates mass notification systems such as Regroup and Alertus and deploys the indoor/outdoor warning system (storm sirens).
• Provides logistical support to parking services, transit services, and other university service providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED