Dispatcher
Legendary Home Services•New Hope, MN
•$22 - $25•Onsite
About The Position
As an Evening Dispatcher, you'll be the operational hub that keeps our technicians moving efficiently and our customers informed every step of the way. You'll coordinate technician schedules, dispatch service calls, communicate with customers, and adapt quickly as priorities change throughout the day. Your ability to think ahead, multitask, and provide exceptional customer service will play a critical role in delivering the Legendary experience our customers expect.
Requirements
- Previous dispatching, scheduling, call center, or customer service experience preferred.
- Strong computer skills and ability to quickly learn software systems (ServiceTitan experience is a plus).
- Excellent communication and customer service skills.
- Exceptional organizational and multitasking abilities.
- Ability to remain calm and make sound decisions in a fast-paced environment.
- Strong attention to detail.
- Knowledge of HVAC, plumbing, electrical, or home service industries is a plus but not required.
- High school diploma or equivalent.
Nice To Haves
- ServiceTitan experience is a plus.
- Knowledge of HVAC, plumbing, electrical, or home service industries is a plus but not required.
Responsibilities
- Dispatch technicians efficiently based on availability, skill set, location, and customer urgency.
- Monitor technician progress throughout the day and adjust schedules as needed.
- Keep customers informed regarding arrival times, delays, and appointment updates.
- Coordinate closely with technicians to ensure they have complete job information before arrival.
- Prioritize emergency and same-day service requests while balancing technician capacity.
- Update ServiceTitan and other systems with accurate job notes and status changes.
- Handle customer questions and scheduling concerns with professionalism and empathy.
- Work closely with Service Coordinators, Operations Managers, and field teams to ensure smooth daily operations.
- Maintain accurate records and documentation throughout each shift.
- Help identify opportunities to improve scheduling efficiency and customer experience.
Benefits
- Ongoing training
- Career advancement opportunities
- Competitive pay
- Collaborative culture where high performers are recognized and rewarded
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
