Dispatcher

HopeLink Behavioral Health•Oakton, VA

24d•Remote

About The Position

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging. The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state-issued data platform. Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis.

Requirements

High School Diploma or GED
Must pass a typing test of 40 wpm with no more than 6 errors and a software-based application skills test
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
Experience in telephonic and text crisis management and call center environment.
Demonstrated experience in a PSAP or similar environment.
Awareness of or experience in the mental health substance abuse treatment systems in Virginia.
Ability to exercise excellent independent judgment with minimal direct supervision.
Excellent oral and written communication skills

Nice To Haves

Spanish-speaking bilingual skills a plus

Responsibilities

Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs.
Monitor and provide technical support to mobile teams dispatching across the Commonwealth.
Provide standardized safety checks with mobile teams who are in the field and coordinate with PSAPs regarding the dispatch of mobile teams in the field.
Monitor the data platform for requests for mobile teams and monitor regional Microsoft Teams applications for communications regarding dispatch.
Coordinate with PSAPs regarding available resources for co-response.
Update state data platform with case updates and dispositions.
Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns.