Dispatcher

Holt Plumbing Heating Cooling & Electrical • Des Moines, IA

12d • $20 - $22 • Onsite

About The Position

At Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you’re looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team!

Requirements

• High school diploma or equivalent
• Previous experience in dispatching or customer service preferred
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Problem-solving mindset with the ability to handle challenging situations diplomatically
• Proficiency with scheduling software and basic computer applications
• Positive attitude and a commitment to teamwork
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Responsibilities

• Evaluate customer calls and assign the best technician for each service appointment.
• Manage technician schedules and monitor their progress throughout the day.
• Provide updates to customers on technician arrival times and job statuses.
• Maintain accurate records of service calls and prepare reports for management.
• Respond to customer inquiries and resolve scheduling conflicts as needed.
• Foster a professional and friendly rapport with customers to encourage repeat business.

Benefits

• Employer-paid medical, dental, and vision plan options
• Life, AD&D, and long-term disability included; optional short-term and gap coverage
• FSA and HSA contribution options
• 401(k) available upon hire with employer match; Traditional and Roth options
• Paid time off and holidays
• Paid parental leave
• Tuition Reimbursement
• On-going training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED