Dispatcher 4th Shift

Summit Utilities Inc•Fort Smith, AR

13d•Onsite

About The Position

Summit Utilities, Inc. is seeking a Dispatcher for a flex 4th Shift position in Fort Smith, AR. This role is crucial for monitoring, dispatching, and load balancing work orders to field personnel, ensuring safe and efficient utilization of field resources. The Dispatcher will also monitor and respond to information requests and serve as a communication link between customer service representatives and field personnel. The office operates 24 hours a day, and overtime will frequently be offered to ensure adequate shift coverage. This position is covered by a collective bargaining agreement and is subject to DOT regulations and Summit Utilities Drug and Alcohol Policy, including random drug testing.

Requirements

High school diploma or General Equivalency Diploma
2+ years of customer service or clerical experience using computerized systems
Excellent verbal and written communication skills
Computer skills to include MS Office
Ability to multi-task in a fast-paced environment
Basic mathematical skills
Ability to reason logically and methodically
A calm and compassionate demeanor
Ability to work independently and address emergency situations

Nice To Haves

One year experience with SAP or a mobile data dispatching system
At least one year experience in/or supporting gas distribution operations
At least one year of equivalent dispatching experience

Responsibilities

Answers the phone and performs call-ahead request for field technicians
Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.
Dispatches orders via Mobile Data.
Coordinates daily operational requirements between local supervision and service technician
Routes work to service technicians.
Monitors orders and reroutes as needed.
Prioritizes work orders.
Documents work orders.
Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum results
Monitors daily reconciliation of all priority calls.