Shift Dispatcher

Central Alabama Electric Cooperative•Prattville, AL

7d•Onsite

About The Position

At Central Alabama Electric Cooperative (CAEC), our Shift Dispatcher is part air-traffic controller, part service order wrangler, and part Chaos Coordinator. If you are steady under pressure and ready to keep information moving when the lights blink, phones ring, and priorities change fast, we would like to talk to you about how you can enhance our operations outside of the normal 9-to-5 schedule. Dependable, service-minded people who can keep a clear head, a steady voice, and an organized approach when every detail matters. The strongest candidates will be able to stay calm, focused, and professional when routine operations become outages and emergencies. Communicate clearly and courteously with members, broadband customers, field crews, and coworkers through a variety of channels, often simultaneously. Track multiple moving pieces at once, including maps, crew activity, and customer/system data. Use sound judgment, follow procedures, and ask the right questions as conditions change. Work the assigned weekend or evening shift and remain available for overtime, on-call rotations, holidays, storm restoration, and emergency work.

Requirements

Stay calm, focused, and professional when routine operations become outages and emergencies.
Communicate clearly and courteously with members, broadband customers, field crews, and coworkers through a variety of channels, often simultaneously.
Track multiple moving pieces at once, including maps, crew activity, and customer/system data.
Use sound judgment, follow procedures, and ask the right questions as conditions change.
Work the assigned weekend or evening shift and remain available for overtime, on-call rotations, holidays, storm restoration, and emergency work.

Responsibilities

Monitoring outage management, SCADA, fiber/broadband, communication, security, and other operational systems.
Coordinating with field personnel to support service order flow, outages, and emergencies.
Reviewing system information and maps, identifying next steps, notifying appropriate personnel, and providing accurate updates.
Creating, routing, processing, and documenting service orders and customer activity.
Assisting members/customers with service, account, billing, payment, outage, and related needs.