Dispatcher - Day Shift

Waabi • Dallas, TX

2d • Onsite

About The Position

Waabi is a leader in Physical AI, developing technology for autonomous transportation. This Dispatcher role is crucial for the day shift operations in Lancaster, Texas, managing the missions and systems side of daily operations. The Dispatcher will orchestrate the assignment of crews, trucks, and trailers, monitor real-time mission execution and fleet stability, and act as the operational nerve center. This role involves direct people leadership of Fleet Specialists and requires real-time decision-making with support for quick escalation. The day shift operates with the highest mission volume and includes engineering, triage, mapping, and leadership on shift.

Requirements

• 2+ years of experience in dispatch, fleet operations, mission control, or a highly technical operations center environment.
• Demonstrated ability to lead or supervise others.
• Strong coordination and problem-solving skills, with proven ability to manage complex real-time workflows and triage competing priorities under pressure.
• Familiarity with transportation regulations (DOT, FMCSA), particularly Hours of Service, sufficient to plan missions crews can complete compliantly.
• Experience working in a technical or testing environment.
• Strong technical proficiency with fleet management software, dispatch and routing tools, and telematics platforms, and the ability to learn AV troubleshooting tools quickly.
• Excellent written communication.
• Sound judgment under ambiguity and a bias for action, with the ability to make defensible decisions in the moment.
• Able and willing to work the day shift described below, including flexible start and end times, extended shifts of up to approximately 14 hours, weekends, and holidays to support a continuous operation.

Nice To Haves

• Direct people-management experience is preferred, as this role carries direct reports.
• Prior autonomous vehicle experience or direct work with engineering teams is a strong plus.
• Prior experience running a comms desk or operations center on a shift-based or 24/7 rotation, or as the senior decision-maker on a shift with limited escalation support, is a strong plus.
• Direct customer or shipper communication experience in a time-critical freight environment, and familiarity with Jira, Fleetio, Motive, or comparable platforms, are a plus.
• Class A CDL or hands-on Class 8 operational experience is a plus.

Responsibilities

• Curate and assign test and commercial missions to ensure optimal fleet utilization and alignment with daily objectives, and pivot as conditions and priorities change.
• Monitor mission execution, autonomy health, and mission status across all active crews to keep testing and commercial runs on plan with minimal downtime.
• Own the comms desk: maintain live availability status, keep the desk reachable, hand off coverage deliberately, and answer the Waabi hotline during the shift.
• Serve as the first line of response for issues and incidents, provide remote troubleshooting, and partner with the Shift Supervisor when on-the-ground presence is required.
• Hold go / no-go authority on whether a truck departs in an unhealthy state, and confirm whether crews may proceed or re-engage after errors, weather, or policy-limit conditions.
• Pause autonomy operations when an event is identified as Critical, then notify the Test Operations Lead for verification.
• Act as point of contact for Operational Design Domain and policy calls, and raise and track exemption requests for approval.
• Interface with Maps, Release Coordination, Systems and Safety, and Fleet Readiness, and collaborate with developers and triage to troubleshoot system issues and provide feedback.
• Maintain the accuracy of mission records across Jira and the Waabi App, ensure logs are offloaded and missions verified complete before end of shift, and log and categorize delays with reason codes.
• Communicate with customer facilities, site contacts, and carrier partners, and arrange service recovery for delayed or aborted missions.
• Assign and adjust missions so crews can operate within FMCSA Hours of Service limits.
• Lead, coach, and develop Fleet Specialists, including assignments and testing schedules, observation and skills assessment, performance, and final on-road trainee sign-off following review and approval by the Test Operations Lead.

Benefits

• Competitive compensation and equity awards.
• Health and wellness benefits encompassing Medical, Dental, and Vision coverage
• Paid parental, medical and family care leave.
• Generous PTO Policy.
• Retirement savings plans including 401(k) or RRSP options.
• Health savings account contribution options.
• Daily drinks, snacks, and catered meals (when in office).
• Regularly scheduled team building activities and social events both on-site, off-site & virtually.
• Additional benefits are offered and tailored to specific country locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed