Dispatcher
About The Position
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: Comprehensive Benefits: Full coverage for health, dental and life insurance. Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. Work-Life Balance: Vacation, floater days, and flexible time-off programs to ensure you have time to recharge. Incentive Programs: Quarterly performance-based rewards for both individual and company achievements. Job Summary: Reporting to the Operations Manager, the Dispatcher is responsible for dispatching of propane deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible for assisting in the planning and forecasting of workloads based on the branch demands and growth.
Requirements
- Must have strong computer skills, including Microsoft Office
- Customer service experience required
Nice To Haves
- Dispatching and Logistics experience considered an asset
- Professional driving or fleet dispatching experience is an asset.
Responsibilities
- Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand.
- Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE
- Produce and review various reports. ie: performance reports, make necessary adjustments (Kfactors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports.
- Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
- Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.),as needed.
- Review weekend and overnight customer service inquiries with respect to delivery and take required action.
- Maintain DD table within CUE and communicate to delivery team as required.
- Utilize CUE & AWE systems and reports to manage delivery operation.
- Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.).
- Trouble-shoot truck computer system and communicate with inside / outside support when necessary, with respect to AWE/CV30-31 software, hardware issues.
- Provide customer service support on incoming customer calls.
- Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products.
Benefits
- Full coverage for health, dental and life insurance.
- RRSP and TFSA options with employer-matching contributions
- Vacation, floater days, and flexible time-off programs
- Quarterly performance-based rewards for both individual and company achievements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
