Dispatcher

Lakeside HR Group•St. Charles, IL

49d•Onsite

About The Position

Lakeside HR Group has partnered with our client to recruit a Dispatch & Logistics Coordinator to join a fast‑paced, mission‑driven transportation operations team. This role is ideal for someone who thrives in a dynamic environment, enjoys problem‑solving, and takes pride in delivering exceptional service to clients and field personnel. As a Dispatch & Logistics Coordinator, you will serve as the central communication hub—triaging incoming requests, coordinating ground and air transportation resources, and ensuring every transport runs smoothly from start to finish. You’ll work closely with drivers, supervisors, and client coordinators while maintaining accurate documentation and providing timely updates throughout each transport. This position offers meaningful work, a collaborative team environment, and the opportunity to grow within a respected organization that values professionalism, reliability, and customer‑first service.

Requirements

High school diploma or GED
Ability to speak, read, and write in English
Strong multitasking skills with the ability to manage multiple communication channels
Clear and professional telephone and radio voice
Ability to prioritize and make decisions based on incoming information
Basic computer proficiency, including data entry and information retrieval

Nice To Haves

Prior experience in dispatch, transportation logistics, or medical administrative roles
Familiarity with dispatching software or logistics platforms
Experience working in fast‑paced, communication‑heavy environments
Strong customer service background

Responsibilities

Receive and assess incoming transport requests via phone and email, ensuring all essential details are captured accurately.
Develop transport plans tailored to client needs, including ground, commercial air, and charter air arrangements.
Engage, schedule, and dispatch appropriate transportation resources. Provide clear, concise instructions to drivers and air partners.
Track ground and air movements throughout each transport, keeping all stakeholders informed of progress and any changes.
Enter client information, transport updates, and detailed notes into the dispatch database with accuracy and consistency.
Build rapport with client coordinators, region supervisors, and drivers. Maintain a professional, customer‑focused approach in all interactions.
Empathize with client concerns, assess urgency, and escalate issues to management when appropriate.