Dispatcher

MV Transportation • Baltimore, MD

12d • Onsite

About The Position

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Requirements

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.

Nice To Haves

• Experience with Trapeze software, is a plus.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Benefits

• Competitive Pay Rates! Starting rate - $24.52 OT as needed over 40 hours
• Full Benefits : Medical, Vision, Dental, Life, Supplementals (STD, LTD, FSA, AD&D, etc.) and 401K plan
• PTO, Paid Vacation and Sick (accrued)
• (9) Paid Holidays
• Quarterly Attendance Bonus - If an employee does not receive more than (2) attendance points during the previous 12 months-earn (1) Attendance Bonus Day. Year (2) you could earn (1) Bonus Paid Time Off Day and (1) Quarterly Attendance Bonus. Also, an employee who receives no attendance points will receive a quarterly bonus of $50. Paid in 1st week of second month following the quarter.
• Corporate partner discount program
• Career advancement through a national company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED