Dispatcher
Northeast Oklahoma Electric Cooperative•Vinita, OK
•Onsite
About The Position
Serves members by providing support to electric cooperative line workers in the field. Coordinates field requests for operation of the electric distribution system. Requests and coordinates crews in the event of a power outage. Communicates necessary information with cooperative employees, emergency personnel, membership, and power suppliers.
Requirements
- High school graduate or equivalent.
- Must be familiar with Windows-based computer systems.
- Willing to learn a variety of applications to operate the electric distribution network and provide clear, concise communication to line workers.
- Excellent communication skills.
- Ability to work in a team environment.
- Must regularly lift and /or move up to 25 pounds; occasionally lift and/or move up to 50 pounds.
Nice To Haves
- A minimum of three years’ experience in technical support is preferred.
Responsibilities
- Receives and manages outages, emergencies, and complaints, by coordinating line workers, service orders and resources for the electric cooperative.
- Monitors facilities security cameras, gates and doors taking appropriate action when necessary to assist with the safety of personnel, the general public, and facilities of the cooperative.
- Dispatches crews with necessary information to restore electric service.
- Assists in determining if additional crews are necessary.
- Coordinates lock-out/tag-out procedure with cooperative line workers, contract workers and power suppliers.
- Maintains communication with field personnel and collects pertinent information to complete service orders.
- Collects information regarding restoration of outages, disconnection and reconnection of services for Cooperative.
- Communicates and coordinates with power suppliers and issues switching orders upon request.
- Monitors voltage levels, substations, equipment operations and service reliability using the SCADA control systems.
- Reviews and analyzes AMR information to determine potential outage patterns.
- Monitor weather to ensure safety of employees as well as reliability of the Cooperative.
- Contact Call Okie for emergency and non-emergency locates.
- Assigns incoming locates to field personnel for the cooperative and its subsidiary.
- Other duties as assigned by the director.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
