Dispatcher

Fix-It 24/7 • Wando, SC

29d • $20 - $22 • Onsite

About The Position

Fix It 24/7 is looking for a highly organized, customer-focused HVAC & Plumbing Dispatcher to join our growing team in Charleston, SC. If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering outstanding customer service, we want to hear from you! As our Dispatcher, you'll play a critical role in keeping our HVAC and Plumbing teams running efficiently by scheduling technicians, communicating with customers, and ensuring every job is completed smoothly.

Requirements

• Previous dispatching experience in the HVAC, plumbing, electrical, or home service industry preferred.
• ServicebTitan experience is a strong plus.
• Excellent multitasking, organization, and time management skills.
• Strong communication and customer service abilities.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Proficient with computers and scheduling software.
• Team player with a positive, can-do attitude.
• Can pass pre-employment drug screen and background check

Responsibilities

• Dispatch HVAC and Plumbing technicians for service, maintenance, and repair calls.
• Communicate with customers regarding appointment times and schedule updates.
• Monitor technician progress throughout the day and adjust schedules as needed.
• Coordinate emergency and priority service calls.
• Work closely with the call center, service managers, and field technicians to ensure exceptional customer service.
• Maintain accurate job information and scheduling within Service Titan.
• Help ensure daily revenue goals and operational efficiency are achieved.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off and paid holidays
• Career advancement opportunities with a growing company
• Supportive team culture and year-round stability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed