Dispatcher - Onsite - Dover, DE

Modivcare • Dover, DE

6d • $18 - $19 • Onsite

About The Position

Modivcare is seeking an experienced Customer Advocate/Dispatcher to join its team in Dover, Delaware. The role interacts with transportation providers about member services, addresses inquiries and complaints, and delivers customer service to internal and external stakeholders. It includes answering the Transportation Provider call line, supporting reservation and trip-data updates, recording provider concerns, and referring unresolved grievances to the appropriate department. The position is onsite.

Requirements

• High school diploma or GED required, or an equivalent combination of education and/or experience.
• Zero or more years of experience.
• Strong verbal and written communication skills and a friendly, customer-focused demeanor.
• Excellent active listening skills and ability to understand customer needs and concerns.
• Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team.
• Ability to remain calm and composed under pressure while resolving issues.
• Comfort managing high call volumes while maintaining courtesy and professionalism.
• Strong attention to detail and organizational skills for accurately managing customer information.
• Enthusiastic, positive attitude and passion for delivering exceptional service.
• Willingness and ability to learn new technology and processes quickly.
• Ability to understand and follow complex instructions and type accurately.

Responsibilities

• Assist transportation providers with questions and concerns related to transportation services.
• Schedule, modify, and cancel reservations as needed.
• Document and obtain details of complaints or incidents filed by providers.
• Receive and accurately record provider concerns.
• Ensure complete and accurate trip data entry.
• Refer unresolved transportation provider or member grievances to the appropriate department.
• Support documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in accordance with company policies.
• Answer incoming calls on the Transportation Provider call line.
• Participate in required meetings and contribute to other projects or duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid basic life insurance and AD&D
• Voluntary life insurance for employees, spouses, and children
• Health care and dependent care flexible spending accounts
• Pre-tax and post-tax commuter and parking benefits
• 401(k) retirement savings plan with company match
• Paid time off
• Paid parental leave
• Short-term and long-term disability
• Tuition reimbursement
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED