Dispatcher

One Gas•Austin, TX

34d•Onsite

About The Position

Performs intermediate level of work related to dispatching. Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers. Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available. Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Microsoft Teams, and other applicable systems to complete daily tasks. Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to: Account inquiries, City Inspections, Emergency line locates, Service requests, Emergency situations, Reschedule uncompleted orders, Answer customer direct line inquiries for CNG, Answer field management inquiries. Process and/or prepare reports and records including but not limited to: Emergency reports, Incident reports, Time sheets. Regular and reliable attendance is required in performance of job. Employee may be required to perform additional duties as assigned.

Requirements

Ability to work evenings and weekends, as well as flexibility in a rotating schedule.
Knowledge of scheduling principles and practices.
Demonstrated ability to communicate and/or exchange information or instructions.
Experience in use and function of office equipment including computers and applicable software.
Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division.
Application of decimals and percentages.
Knowledge of customer accounting and information center policies and procedures.
Experience and training related to: Dispatching policies and procedures, Operating communication devices, Emergency notification procedures, Electronic work management tools.
Experience reading and interpreting maps and customer account information.
Demonstrated ability to read and write fluently in English.
Minimum Applicable driver's license.
Stationary for extended periods.
Mobility to travel in and around office facilities.
React immediately to emergency situations to prevent injury to self and others.
Able to operate tools and equipment required.
Communicate and/or exchange verbal and written information and instructions.
Visual abilities sufficient to perform job duties.

Responsibilities

Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Microsoft Teams, and other applicable systems to complete daily tasks.
Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to: Account inquiries, City Inspections, Emergency line locates, Service requests, Emergency situations, Reschedule uncompleted orders, Answer customer direct line inquiries for CNG, Answer field management inquiries.
Process and/or prepare reports and records including but not limited to: Emergency reports, Incident reports, Time sheets.