Dispatcher
About The Position
At Garage Door Services, we know that great customer service starts behind the scenes. Our Hutto team works together to make sure every customer receives prompt, reliable service from the moment they call until the job is complete. We believe in supporting our employees, recognizing hard work, and creating opportunities for growth. If you're looking for a company where your organization, communication, and problem-solving skills make a real impact, we'd love to meet you. Do you enjoy keeping things organized, solving problems on the fly, and helping a team stay on track? As our Dispatcher/Scheduler, you'll be the communication hub between customers, technicians, and the office. You'll manage schedules, coordinate service calls, and help ensure our technicians arrive prepared to deliver outstanding service. Every day brings something different, making this a great opportunity for someone who enjoys a fast-paced environment and takes pride in staying one step ahead.
Requirements
- 1–2 years of dispatching, scheduling, or customer service experience
- Strong communication and phone skills
- Excellent organizational and multitasking abilities
- Ability to stay calm and make sound decisions in a fast-paced environment
- Comfortable learning and using dispatch or scheduling software
- High school diploma or equivalent
Nice To Haves
- Experience with ServiceTitan or similar field service software
- Familiarity with Microsoft Office or Google Workspace
- Bilingual (English/Spanish) is a plus
- Experience in garage doors, HVAC, plumbing, electrical, or another home service industry
- Strong attention to detail and a customer-first mindset
Responsibilities
- Build and manage daily technician schedules to maximize efficiency
- Communicate appointment updates and arrival times with customers
- Dispatch technicians and adjust schedules throughout the day as priorities change
- Maintain accurate job information, notes, and customer records in ServiceTitan
- Coordinate with office and field staff to ensure jobs have the necessary information and materials
- Monitor open work orders and follow up to keep jobs moving
- Deliver a professional, friendly experience with every customer interaction
- Support the branch with administrative and operational tasks as needed
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Life and disability insurance
- Ongoing training and opportunities for career advancement
- A supportive team environment where your work is valued
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
