Dispatcher

Mario Purchaser LLC•Horsham Township, PA

35d•$25 - $30•Onsite

About The Position

We are hiring Dispatchers for Len the Plumber in Horsham, PA. This is an on-site position for individuals with dispatching experience in the HVAC, Plumbing, or Electrical industry, or those who have worked in a fast-paced home services environment. Len the Plumber Heating & Air has been providing trusted plumbing and HVAC services across the Mid-Atlantic for over 25 years. We are a fast-growing company that values integrity, teamwork, and helping every employee build a rewarding career in the trades.

Requirements

High school diploma or GED.
Proficiency with MS Office Suite (Excel, PowerPoint, Outlook).
A self-starter who is reliable, flexible, and thrives in a fast-paced environment.
Strong communication and customer service skills — both written and verbal.
Excellent organizational, problem-solving, and multitasking abilities.
Professional and composed under pressure with strong follow-through.
Ability to manage multiple priorities and think critically when challenges arise.
Team players who collaborate effectively across departments.

Nice To Haves

Dispatching experience in the HVAC, Plumbing, or Electrical industry.
Experience in a fast-paced home services environment.
Experience with ServiceTitan or other dispatching software is a plus.
Experience in HVAC, plumbing, or electrical trades preferred.
Bilingual skills a plus.

Responsibilities

Schedule and dispatch service calls to technicians for maximum efficiency and customer satisfaction.
Maintain real-time communication with technicians via phone, email, and text throughout the day.
Manage the dispatch board to optimize schedules, compress routes, and maximize team productivity.
Coordinate return trips for parts-related jobs and ensure timely completion of outstanding work.
Notify customers proactively if schedules change, rescheduling as needed to meet their convenience.
Partner with Purchasing and Warehouse teams to coordinate timely part deliveries to technicians.
Follow Dispatching for Profits and priority scheduling guidelines to ensure the right technician is assigned to each job.
Debrief technicians after each call and ensure timely job completion and payment collection.
Collaborate with the Customer Service team to ensure accurate call booking and seamless communication.
Resolve customer issues quickly and professionally, ensuring satisfaction with each interaction.
Support field operations by promoting safety best practices and adherence to company standards.
Perform other duties as assigned.