Dispatcher

Lhoist Group•La Porte, TX

20d•Onsite

About The Position

At Lhoist North America, our core values of Respect, Courage, and Integrity are more than words. We respect people, encourage courageous innovation, and uphold integrity in everything we do. If these principles resonate with you, you may find your next great opportunity with us. We believe our people make the difference. That’s why we invest in talent by offering meaningful opportunities to grow your skills, expand your knowledge, and pursue your interests. Our work environment prioritizes safety, fosters collaboration across teams, and embraces inclusion. Here, you’ll be challenged to grow, and you’ll be supported throughout your career journey. Join us and help shape the future of Lhoist North America. POSITION SUMMARY: The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers.

Requirements

Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.
Excellent verbal and written communication skills are required.
Current computer skills in Microsoft applications, SAP, and search engine online programs.
Excellent problem-solving skills.
Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.
Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus.
Ability to work Monday – Friday from 6am – 4pm.
Able to be on call after hours (occasional evenings and every other weekend per month).
Focus of quality customer service.
High School Diploma, GED Equivalent.
3-5 years of dispatching and customer service experience.

Nice To Haves

AP experience
experience with e-logs & GPS tracking

Responsibilities

Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines.
Present a commitment to quality, service and safety, while always upholding Lhoist core values.
Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers.
Works with the Fleet Manager regarding driver availability, drivers’ hours of service, and equipment availability.
Data entry for customer order creation and intracompany orders.
Interacts with internal and external customers, along with third party carriers.
Proactively settles issues before they impact the customer by using logical and creative problem solving.
Confirms orders for the following day by calling and/or emailing customers.
Involved in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relationship to inventory.
Must show a customer centric mentality, with a spirit of service approach on a daily basis.
Other duties as assigned.