Dispatcher

CalPortland•Escondido, CA

24d•$50,000 - $53,000•Onsite

About The Position

The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating with customers, drivers, and the sales team.

Requirements

Strong verbal and written communication skills
Able to interact positively with a broad range of customers, vendors, and contractors
Proficient in Microsoft Office and dispatch systems
Attention to detail and able to multi-task
High school diploma/GED

Nice To Haves

Prior dispatch experience
Knowledge of ready-mix concrete, aggregates, asphalt, etc.

Responsibilities

Enters orders and printed tickets into the system
Coordinates special jobs, service and scheduling
Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
Assists with resolution of customer delivery issues and customer complaints
Determine customer requirements and expectations in order to recommend specific products
Maintain proficiency and accuracy in data entry of customer orders
Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met
Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times
Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers
Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data