Dispatcher

DeVry Greenhouses•Chilliwack, BC

5h•CA$30 - CA$36•Onsite

About The Position

DeVry Greenhouses is seeking a proactive, organized, and solutions-focused Dispatcher to join their Logistics team. This role involves overseeing daily transportation activities, providing direction and support to drivers, and acting as the primary communication link between drivers, operations, customers, and supporting departments. The ideal candidate will be comfortable making decisions under pressure, adapting to challenges, and fostering positive working relationships across the organization. DeVry Greenhouses is a wholesale supplier of bedding plants and nursery trees, contributing to the supply of plants to customers and major retailers across North America. The Logistics team is crucial for ensuring products arrive safely, efficiently, and on time.

Requirements

Minimum three to five years of experience in transportation dispatching, fleet coordination, logistics, or a related transportation leadership position.
Strong understanding of transportation operations, routing, scheduling, fleet utilization, and driver coordination.
Experience coordinating drivers, equipment, and transportation resources in a fast-paced and time-sensitive environment.
Understanding of route optimization, overtime control, fleet productivity, operational efficiency, and transportation cost management.
Strong analytical skills with the ability to review operational information, identify trends, and support effective decision-making.
Excellent communication, organization, time-management, and relationship-building skills.
Ability to prioritize competing demands, maintain attention to detail, and make sound decisions under pressure.
Professional, adaptable, and calm when responding to service disruptions, emergencies, and unexpected operational challenges.

Nice To Haves

Experience assisting with employee hiring, onboarding, training, coaching, or performance management is considered an asset.

Responsibilities

Plan and coordinate daily transportation operations, including driver schedules, load assignments, appointments, and resource allocation.
Ensure deliveries, pickups, product movements, intercompany transfers, and other transportation requests are completed safely and on time.
Respond to delays, reroutes, service disruptions, customer requests, severe weather, and other operational challenges.
Provide day-to-day direction and support to drivers by communicating expectations, assigning work, resolving concerns, and reinforcing company standards.
Build positive relationships with drivers through respectful communication, coaching, recognition, active listening, and consistent follow-through.
Maintain clear communication with drivers, customers, internal departments, the Dispatch Assistant, and the Logistics Manager.
Monitor fleet availability, equipment utilization, vehicle defects, and maintenance requirements.
Work collaboratively with Fleet Maintenance to support equipment reliability and availability.
Assist with driver recruitment, onboarding, training, workforce planning, development, and performance management.
Support third-party carrier relationships and transportation asset administration.
Forecast transportation requirements and align driver, fleet, and carrier capacity with business needs.
Optimize routes, schedules, fleet utilization, and transportation resources to improve productivity, service, safety, and cost performance.
Review operational results and identify opportunities to improve transportation processes and fleet effectiveness.
Maintain driver qualifications, compliance records, and other required transportation documentation.
Coordinate the operational response to incidents, accidents, emergencies, vehicle defects, and service interruptions.
Promote a culture of safety, accountability, professionalism, and continuous improvement.