Dispatcher

First Student • Brooklyn, NY

18d • Onsite

About The Position

Dispatcher – $20/hr Location: Brooklyn Company: First Student At First Student , our Dispatchers play a vital role in keeping our operations safe, reliable, and on schedule. You’ll be responsible for coordinating bus routes, ensuring on-time performance, and supporting drivers and monitors with frontline communication.

Requirements

• High school diploma or equivalent (commercial vehicle license preferred)
• 1-3 years of relevant experience (dispatch, terminal operations, or driving)
• Strong communication, customer service, and organizational skills
• Proficiency with computers and radio dispatch systems
• Ability to multitask and work under time constraints

Responsibilities

• Serve as the primary point of contact for parents, schools, and administrators regarding bus delays, schedule updates, or stop concerns.
• Actively manage complaints, answer heavy-volume phone calls, and provide creative, real-time solutions for pick-up/drop-off issues.
• Monitor route progress and communicate with drivers via two-way radio.
• Monitor on-time performance.
• Coordinating with emergency services, management, and maintenance teams during accidents, incidents, or mechanical failures
• Maintain a variety of records and files related to bus transportation.
• Ability to create and work with spreadsheets and other forms of computer data.
• Support routing relating to drivers and routes
• Assist drivers with day-to-day operational questions and route needs
• Resolve customer or service problems directly when appropriate or escalate to the Operations Complaints Supervisor or Location Leadership
• Complete special projects as assigned

Benefits

• Medical, dental, and vision
• 401(k)
• paid holidays and vacation (benefits vary by location and role)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED