Dispatcher

AWP Safety • Denver, CO

9d

About The Position

The Dispatcher provides customer service and coordinates daily service operations. This role receives customer calls and emails, schedules and adjusts driver assignments, monitors drivers through the dispatch system, and prepares the next day's schedule to meet customer needs. The Dispatcher also enters customer jobs and tickets into the TCR system, checks jobs that have been active for 30 days or more, and reviews completed job tickets to ensure they contain the information required for billing. The role involves professional communication with customers, employees, management, vendors, and external partners. The position requires 40–50 hours per week, including mandatory on-call coverage as part of scheduled responsibilities. The listed salary range is $21–$25 per hour.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience, or a combination of education, experience, and training that provides the desired knowledge, skills, and abilities.
• Strong leadership skills to ensure drivers comply with directions and assignments.
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
• Proficiency with, or ability to quickly learn, dispatch and record-keeping systems such as Paylocity and TCR.
• General experience with the Windows Office Suite, including email, Excel, Word, and PowerPoint.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure.
• High integrity and a strong work ethic.
• Ability to handle multiple tasks effectively, with a focus on timeliness and responsiveness.
• High energy, self-motivation, and flexibility.
• Proven ability to work collaboratively with others.
• Excellent communication and time-management skills.
• Professional, positive attitude.

Responsibilities

• Provide a high level of customer service and satisfaction.
• Communicate with customers and internal team members about order status, delivery arrangements, and service.
• Receive incoming customer service calls and emails.
• Schedule and coordinate service calls and adjust drivers’ daily schedules as needed.
• Monitor drivers throughout the day using the dispatch system.
• Create the next-day driver schedule to meet customer needs.
• Add new customer jobs and tickets to the computer system (TCR).
• Conduct service checks for jobs that have been out for 30 days or more.
• Perform a final edit of each job ticket to ensure it contains all information required for billing.
• Communicate professionally and effectively with employees at all levels, management, vendors, customers, and external partners.
• Perform other functions as necessary or assigned.

Benefits

• Comprehensive benefits package, including three medical plan options and two dental plan options.
• Legal and Identity Shield coverage.
• Accident and Critical Illness coverage.
• Benefits eligibility begins on the first day of the month following the hire date.
• Company-paid life insurance.
• Company-paid long-term disability insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) availability.
• 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED