Dispatcher - Afternoon Shift

Casella Waste Systems, Inc.•Rochester, NY

23d•$20 - $23

About The Position

The Dispatcher communicates with drivers to help resolve problems while they are on route for residential, commercial, and roll-off services. The role coordinates the use of drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The hiring range is $20–$23 per hour.

Requirements

High school diploma or GED.
Legally eligible to work in the United States.
Demonstrated ability to work collaboratively as part of a team.
High attention to detail.
Excellent multitasking, listening, communication, and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks.
Confident, team-oriented, results-oriented approach, with attention to detail and the ability to see the larger picture while providing excellent customer service.

Nice To Haves

Previous dispatch experience.

Responsibilities

Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors, balancing cost with customer satisfaction.
Route vehicles to maximize productivity and meet or exceed company-established goals.
Assign routes and service to appropriate drivers throughout the day and for the following day; manage route actions and ensure route completion.
Handle calls and emails from Customer Service and Sales and manage requests for container pick-ups, deliveries, and movements within the area.
Communicate with customers when drivers are on-site and resolve pick-up or other issues delaying service.
Inform Customer Care of service delays so customers can be kept updated.
Prepare, update, and distribute daily route schedules; gather and maintain route-sheet documentation for scheduled, missed, and extra pick-ups, route completions, and driver locations.
Report driver performance issues or concerns to appropriate management.
Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to support the company’s vision, mission, and core values.