Dispatcher - Niagara Region Transit

Voyago•St. Catharines, ON

2d•$20•Onsite

About The Position

Voyago is hiring one Part-Time Dispatcher for our Transit Operations in the Greater Niagara Region to fill a current vacancy. As an onsite Dispatcher for our On Demand Service, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably by delivering excellent customer service, care and respect.

Requirements

Proven dispatch experience.
Active listener with sound judgement.
High proficiency in typing and computer skills (including MS Office Suite).
Strong, proven customer service experience.
Ability to obtain a clean Criminal Record Search.
Excellent time and Stress Management skills.
Dependable with exceptional organization and communications skills.
Ability to multitask effectively and efficiently.

Nice To Haves

Experience working with RideCo or any other cloud based on demand transit software.
Understanding of the transportation industry, especially in an on-demand capacity.

Responsibilities

Responding to calls quickly and efficiently, while maintaining a calm and professional demeanor during critical situations.
Dispatching drivers and providing accurate direction.
Providing a high degree of customer service.
Providing on demand support to drivers and managing the on-demand RideCo software.
Communicating with clients and drivers and working to fill all shifts.
Taking responsibility for the Emergency Response Plan in the event of a serious collision.
Utilizing the radio to communicate clearly and effectively with all en-route drivers.
Clearly identifying all runs and drivers active on routes are on time.
Pulling a variety of reports as per the Dispatch Supervisor directive.
Answering phones, fax, and email correspondence in a professional and courteous manner.

Benefits

Competitive hourly pay
On-the-job training and job shadowing
Opportunities for growth
Great company culture
Comprehensive benefit package if you work 35+ hours or more per week
Free license upgrade (if required)
Support for development, work-life balance and well-being of employees
Supportive corporate culture that encourages diversity and enables employees to flourish
Opportunities to have a positive social impact by deploying sustainable mobility solutions
Comprehensive benefits packages for full time employees with an Employee and Family Assistance Program
Great company perks program
Employee Referral Bonus for all staff
Opportunities to build experience within a local, global Group.