Dispatcher- EMT Certification Required

WLRC Inc•Milford Mill, MD

2d•$28 - $31

About The Position

Under the supervision of Medical Communications Center Leadership, the Dispatcher coordinates and dispatches interfacility transfers, including IFT/Flight, SCT/ALS, BLS, and wheelchair transport services. The role ensures efficient, timely allocation of resources to meet patient needs and organizational goals. The Dispatcher prioritizes transport requests, monitors unit status and ambulance or aircraft timestamps in real time, and communicates status updates to stakeholders. The position also requires knowledge of specialty-care needs, contractual and priority response times, and escalation procedures for facility concerns, extended ETAs, or incomplete crew configurations. The Dispatcher operates crew radio systems and helps optimize resource use while maintaining response times, contractual obligations, and customer satisfaction.

Requirements

Be at least 19 years old at the time of hire.
High school diploma or GED equivalent.
Current NREMT certification.
Excellent written, verbal, and communication skills.
Availability for recall during crises or staffing issues.
One year of supervisory experience.
Knowledge of medical terminology and writing patient care reports.
Ability to sit and remain stationary for prolonged periods, stand as needed, bend, reach, and move within the assigned work location.
Ability to view computer monitors and other technology screens for extended periods of more than eight hours.
Ability to occasionally lift or move up to 25 pounds.
Ability to work rotating shifts, including nights, weekends, and holidays, to support 24/7 operations.
Ability to pass a pre-employment drug test and background check.
Ability to read, speak, and write English.
Proficiency in general computer literacy.

Nice To Haves

Associate degree in business administration, statistics, or training and development.
Excellent customer service skills.
Strong problem-solving skills.
Ability to remain calm under pressure.
Previous communications center experience.

Responsibilities

Coordinate and dispatch ambulance services for interfacility transfers, including critical care and rotor- or fixed-wing flight operations.
Manage and prioritize transport requests and allocate resources for SCT/ALS and BLS levels of care.
Understand specialty-care procedures and determine which interventions require SCT-P or RN-level care; consult the nursing team when needed to establish the appropriate level of care.
Maintain compliance with HIPAA regulations, state EMS communication standards, and company policies.
Coordinate wheelchair transport logistics to provide safe, timely service for patients with mobility needs.
Operate crew radio systems and communicate clearly with field staff.
Use system status management (SSM) to monitor and update unit status and strategically position resources.
Maintain accurate real-time ambulance and aircraft timestamps and monitor the dispatch board to make changes that support the best ETA for facilities.
Know contractual and priority response times for facilities in assigned zones.
Immediately escalate facility concerns, problems, and ETAs that exceed contractual requirements to leadership.
Notify leadership in real time and help resolve incomplete crew configurations, such as a single crew member.
Optimize the dispatch board and crew utilization without compromising response times, contractual requirements, or customer satisfaction.
Provide real-time status updates so stakeholders remain informed and aligned.