Dispatcher

Agri-Cycle Energy LLC•South Portland, ME

44d

About The Position

Agri-Cycle, New England’s largest and fastest-growing food waste collection company, is looking to fill one full-time Dispatcher role. We pride ourselves on providing superior service for our customers while maximizing the efficiency of our operation. The ability to communicate effectively, multitask, and handle emergencies with a level-head are all expectations of this role. Agri-Cycle is a fast-growing family business where quality work and willingness to learn are recognized & rewarded. The successful candidate will serve as a central point of contact for both internal and external communication regarding our trucking operation.

Requirements

Experience and proficiency in standard logistics software.
Emphasis on customer service.
Time management skills.
Exceptional analytical thinking, problem-solving, and organizational skills
Ability to communicate effectively with customers & employees

Nice To Haves

Prior experience in a trucking dispatch role preferred

Responsibilities

Answering and responding to inbound calls from company drivers
Handling inbound and outbound customer phone calls as needed
Manage and coordinate resources, ensuring efficient and effective responses
Receiving and relaying information to field personnel
Daily monitoring of all company trucking routes in multiple terminals
Updating information systems to accurately reflect dispatched tasks
Coordinating with operations team to perform emergency roll-off and trailer services
Coordinating inbound load schedule with Long Haul Team
Gathering documentation of completed services and seeing-through to final billing
Interfacing with terminal managers & office staff on day-to-day issues.
Scheduling & coordinating deliveries and shipments of various customer supplies
Manage records of material inventory at customer sites and internal warehousing