Dispatcher

One Hour Heating & Air Conditioning Corporate Store•Loveland, CO

17d

About The Position

One Hour Heating & Air Conditioning of Loveland, an affiliate of Authority Brands, is seeking an experienced Dispatcher to join their team under new management. The Dispatcher will be responsible for scheduling technician appointments, facilitating communication between technicians, customers, and the company, and assisting in fleet and safety management. The company offers competitive compensation and a comprehensive benefits package.

Requirements

Proficient in Service Titan or similar service software
Exceptional attention to detail
Strong organizational and time management skills, and ability to prioritize
Must be a self-starter and driven
Excellent communication and interpersonal skills
Strong problem-solving skills and analytical abilities

Responsibilities

Analyze job types, technician skill sets, and geographic zones to prioritize high-revenue opportunities.
Monitor real-time job flow and proactively adjust schedules to capture incremental revenue.
Collaborate with sales and service teams to identify upsell opportunities during dispatch.
Track and report missed revenue opportunities due to scheduling gaps or inefficiencies.
Assign and route service jobs to technicians based on availability, proximity, and skill level.
Ensure technicians are fully utilized throughout the day to meet service and revenue targets.
Communicate effectively with field teams to manage delays, cancellations, and reschedules.
Maintain high levels of customer satisfaction by ensuring timely and accurate technician arrival.
Resolve scheduling conflicts and customer inquiries with professionalism and urgency.
Use dispatch software and dashboards to monitor KPIs such as job completion rates, revenue per job, and technician productivity.
Provide daily and weekly reports on dispatch performance and revenue impact.
Other duties as assigned.