Dispatcher

DNATA US Inflight Catering • Everett, MA

5d • $23 • Onsite

About The Position

As a Dispatcher at dnata Catering, you will play a vital role in ensuring the smooth operation of our transportation services. This position involves assisting the Transportation Manager, managing communication with various departments, and ensuring that all flight catering logistics are handled efficiently. The Dispatcher will be responsible for processing customer information, handling last-minute requests, and maintaining a clear communication link between field operations and the catering facility.

Requirements

• Minimum of a High School Diploma or GED
• 2+ years’ experience in transportation dispatching and customer service
• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Ability to work in a fast-paced environment.
• Continuously asked to multi-task under time limits.
• Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
• Requires constant attendance and punctuality.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch.
• Must regularly lift and /or move up to 30 pounds.
• Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Responsibilities

• Assist the Transportation Manager as needed.
• Attend to dispatch phone calls, FAXes, and emails in a timely manner.
• Forward daily flight catering status, including the number of passengers (PAX) prepared, to KL.
• Process all customer information during shifts and update relevant departments as necessary.
• Print labels and boarding bills for flight departures during shifts and for upcoming shifts as needed.
• Ensure all production information is ready for pick-up at dispatch for all departments concerned (HOT/COLD FOOD, EQ/BEV, etc.).
• Communicate and oversee last-minute requests to all relevant departments.
• Build all cargo flights during shifts.
• Serve as the communication link between field operations and the catering building.
• Write and email a daily shift report (as per the template provided by the Transportation Manager) to the Transportation Manager and General Manager.
• Report and document any vehicle fleet, building access system, building security, accident issues, or other abnormalities brought to attention via email to the Transportation/Maintenance Manager.
• Capture all working hours and control timekeeping; provide respective time adjustment sheets to HR and the Transportation Manager.
• Ensure proper shift closing with all tasks completed.
• Assist the Commercial department with menu specifications and other tasks as assigned.
• Other duties as assigned by unit Supervisors.

Benefits

• 401(k)
• Healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift
• Mentoring opportunities
• Volunteer opportunities
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED