Dispatcher

Fire & Ice • Columbus, OH

21d • $15 - $22 • Onsite

About The Position

Dispatcher – Fire & Ice Heating & Air
For Experienced Trades Dispatchers Who Want to Be Valued, Not Overlooked
If you’ve worked in dispatch for HVAC, plumbing, or electrical, you already know: YOU are the heartbeat of the operation. You keep the schedule tight, the techs productive, and the customers taken care of.
At Fire & Ice, we recognize that. We’re looking for a skilled Dispatcher who thrives in a fast‑paced environment, understands the rhythm of the trades, and wants to be part of a company that actually appreciates the work you do.
If you want stability, support, and a team that respects your expertise, this is the place.

Requirements

• Previous dispatching experience (required)
• Valid driver’s license
• Ability to pass assessments, interviews, background checks, and drug screening

Nice To Haves

• Experience in HVAC, plumbing, or electrical dispatch
• Experience with ServiceTitan
• Strong attention to detail
• A team‑first attitude
• Honesty, integrity, and a commitment to quality
• Ability to stay calm, organized, and efficient in a fast‑paced environment

Responsibilities

• Receive and document emergency & non‑emergency calls
• Prioritize calls based on urgency, customer needs, and technician skillset
• Monitor field technicians and optimize their schedules for maximum efficiency
• Schedule appointments using right tech / right call guidelines
• Enter accurate customer and call information into our system
• Communicate clearly with techs, customers, and leadership
• Support a fast‑moving service department with professionalism and confidence

Benefits

• Employer‑paid Medical, Dental & Vision
• Life, AD&D & Long‑Term Disability included
• Optional short‑term disability & gap coverage
• 401(k) with company match (Traditional & Roth)
• Paid holidays & PTO
• Paid parental leave
• Tuition reimbursement
• Ongoing training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed