Dispatcher
Avalon Transportation•North Arlington, NJ
•Onsite
About The Position
Responsible for daily dispatching of reservations to chauffeurs. This role ensures timely customer pickups, maintains real-time vehicle location awareness, and accurately updates the dispatch screen. The dispatcher communicates critical job details to chauffeurs and other personnel, oversees vehicle and equipment checks, and handles customer interactions including reservations, changes, cancellations, and complaints. They also coordinate rental vehicles and create incident reports for any reservation issues.
Requirements
- Must be knowledgeable of airports, hotels & entertainment venues.
- Knowledge of New Jersey/ New York area a must.
- Must be familiar with a Limousine Dispatching program.
- Excellent customer service skills.
- Must be able to communicate effectively with clients and chauffeurs.
- Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks.
- Computer literate, able to update flights, maps, etc.
- Ability to work in a fast-paced environment and make quick and precise decisions.
- Experience in the limo industry required.
- Ability to make good judgment and decisions in handling client’s situations.
- Heavy dispatch and customer service experience required.
Nice To Haves
- Santa Cruz Preferred.
Responsibilities
- Ensure all customers are picked up on-time.
- Know the location of all vehicles at all times while dispatching.
- Keep dispatch screen updated and coded accurately at all times.
- Communicate all changes and details with chauffeurs, wingman, and any other appropriate personnel or customers.
- Oversee the checking in and out of vehicles and equipment, and communicate any damage, loss, or abuse to the appropriate source.
- Interact with office staff, managers, clients, and chauffeurs to ensure accommodation of special requests.
- Take all customer calls including reservations, changes, or cancellations.
- Handle customer complaints immediately, courteously, and efficiently.
- Report any problems with any reservation by creating an incident report.
- Coordinate rental vehicles when needed.
Benefits
- 401(k)
- Health Insurance - Medical, Dental & Vision Coverage
- Paid time off
- Sign on and referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
