Dispatcher

Pacific Western Transportation Ltd

9d•Onsite

About The Position

Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you! We are currently hiring a Dispatcher to join our growing team. This position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

Requirements

Computer proficiency in Microsoft Word, Excel and Outlook
Strong problem-solving skills and the ability to remain calm in time-sensitive situations
Knowledge of Halifax Regional Municipality
Customer service focus

Nice To Haves

Experience in transportation dispatch or logistics is preferred; experience in the school bus industry considered an asset
Familiarity with Geotab, Zonar (real-time monitoring) and BusPlanner (late notifications) is a strong asset
Excellent organizational and communication skills with the ability to work well under pressure

Responsibilities

Dispatch drivers and monitors daily to ensure all routes run safely and efficiently
Monitor real-time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as needed
Post late route notifications in BusPlanner to ensure timely updates are available to parents, care-givers, and schools
Act as the main point of contact for drivers and monitors, relaying schedule changes, safety updates, or route adjustments
Support coordination with the Operations Supervisor for any changes to individual students' transportation needs, ensuring those changes are implemented smoothly and effectively
Track and report attendance, route coverage, vehicle issues, and driver concerns
Assist with new driver onboarding by providing route briefings and dispatch support
Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set out in the Driver’s Handbook and Policy and Procedures manual
Schedule and assign charters as required
Assist in answering public and driver inquiries and finding solutions to concerns
General office duties as required