Dispatcher - Weekends

WeDriveU•Rochester, NY

7d•Onsite

About The Position

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday & Sunday. Overtime Hours Available.

Requirements

1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
CDL required
Extremely detail-oriented and exceptional organizational skills
Proficiency in Samsara
Proficiency in Trip Shot
Experience using multiple software programs simultaneously with various open tabs
Provide quick real time responses to requests
Excellent written and oral communication with interpersonal skills
Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
Experience using a Transportation Management System (TMS) preferred but not required
Bilingual preferred but not required

Nice To Haves

CDL required (Preferred)
Familiarity with Google Docs is a plus
Proficiency in Samsara (Preferred)
Proficiency in Trip Shot (Preferred)
Experience using a Transportation Management System (TMS) preferred but not required
Bilingual preferred but not required

Responsibilities

Monitor drivers throughout their routes
Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
Must be a problem-solver, point-person for road accidents, vehicle breakdown
Provide reports to Operations Manager and Leadership team
Familiarity with Google Docs is a plus
Assist with investigating and resolving customer concerns
Monitor traffic flow and send out alerts as needed
Record incidents for vendor follow-up
Support Lost and Found process
Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
Additional duties and responsibilities may apply