Dispatcher
Trinity Health•MMCIA - MercyOne Ambulance Central IA, IA
•Onsite
About The Position
The Dispatcher’s primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies. This is a Full-Time position (72 hours bi-weekly) with mixed rotating 12-hour shifts.
Requirements
- High school diploma or equivalent required.
- A minimum 2 years’ experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required.
- Excellent critical thinking skills required.
Nice To Haves
- Certified as an EMT-B or EMT-P in the State of Iowa, preferred.
Responsibilities
- Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports.
- Coordinates responses by obtaining patient information and activating the appropriate transport team.
- Coordinates alternate transportation when a transport team is unable to provide service.
- Communicates patient information to the transport teams.
- Obtains and relays navigation and landing information to the pilot.
- Coordinates landing zone with law enforcement as requested.
- Communicates with requesting agency and receiving hospital, providing updates as applicable.
- Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.
- Completes flight database following each flight.
- Observes weather patterns, alerting pilots and members of the transport teams of significant changes.
- Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances.
- Receives EMS ground ambulance radio and telephone communications.
- Documents reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.
- Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required.
- Completes faxing of any documents which are required to go to another department.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
