Dispatcher ELR

Heritage Grocers Group•Addison, TX

About The Position

The Transportation Dispatcher efficiently coordinates delivery routes and supports on-time deliveries. The role communicates with truck drivers, carriers, stores, and departments involved in transportation to ensure an organized operation. It also prepares and verifies driver paperwork, assigns trucks, trailers, and loading or unloading docks, monitors routes using GPS, assists drivers with mechanical issues on the road, coordinates maintenance and repairs to reduce downtime, and helps ensure compliance with Department of Transportation (DOT) regulations. The dispatcher plans and monitors routes, maintains load and driver records, coordinates daily fleet assignments, and communicates delivery updates and operational issues to relevant teams. The position works in a distribution-center environment and must be flexible with a schedule that supports a 24-hour production facility. The job description notes that listed duties and requirements are representative rather than exhaustive and may be revised as business needs change.

Requirements

High school diploma or equivalent.
Experience as a transportation dispatcher or in a similar logistics role.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Familiarity with conflict resolution.
Ability to enforce policies while maintaining a constructive and supportive approach.
Ability to meet the described physical demands, including lifting, pushing, pulling, or carrying up to 75 pounds and squatting, bending, stooping, kneeling, and reaching.
Flexibility with a work schedule that supports a 24-hour production facility.
Vision abilities that include close vision and the ability to adjust focus.

Nice To Haves

Additional education in logistics or a related field.
Bilingual English and Spanish.

Responsibilities

Manage driver schedules in alignment with demand forecasts and seasonal needs.
Optimize delivery routes for efficient and cost-effective transportation, and collaborate with management on route changes to meet customer needs.
Monitor truck and trailer locations and status using GPS tracking and fleet-management software; work with drivers to establish new routes when conditions change.
Coordinate assignment of trucks and trailers to drivers and ensure the assets are operational and in the appropriate distribution-center yard.
Serve as a contact for drivers reporting mechanical issues; coordinate with maintenance and repair services to minimize downtime.
Monitor driver behavior using GPS tools, report inappropriate behavior promptly to the Senior Transportation Manager, communicate with drivers, and maintain incident records.
Prepare complete and accurate invoices, weight sheets, manifests, return forms, route information, and other required documentation.
Invoice daily outbound orders and verify that pickups, returns, bills of lading, and cross-dock orders are dispatched alongside invoices.
Ensure loads meet DOT weight requirements and notify management when routes do not meet those requirements.
Send reports on dispatched loads and relevant information needed by the receiving department the following morning.
Enter detailed, accurate, and timely load information into the database, including shipment and timing details, vehicle and driver identifiers, dock, pallet count, and special handling requirements.
Act as a communication liaison among the transportation department, carrier companies, and El Rancho drivers; build relationships with drivers and customers to help manage schedule changes.
Communicate systemic invoicing issues to operations, accounting, and IT, and inform stores or affected third parties about late deliveries, appointments, or other operational issues.
Maintain records demonstrating regulatory compliance, including electronic logging device driver logs and pre- and post-trip inspection reports.
Monitor drivers' hours-of-service compliance and ensure scheduled routes comply with legal driving limits; reinforce DOT compliance with drivers.
Promptly and appropriately report concerns involving hours of service, drug testing, or alcohol testing to the Senior Transportation Manager.