Dispatcher

Snyder Company•Coral Springs, FL

24d•$18 - $22•Onsite

About The Position

Snyder is looking to add a Dispatcher to our GROWING TEAM. If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you! The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

Requirements

Knowledge of South Florida geography Broward, Palm Beach, Martin counties
Ability to thrive in fast-paced environments and remain flexible to changing needs
Excellent problem-solving, client-facing and conflict resolution skills
Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
Previous experience in scheduling and dispatching in a home improvement, service or construction setting
Excellent written and verbal communication skills with customers and co-workers
Logistically sound scheduling experience
Must be very well organized and have the ability to delegate and assign jobs appropriately.
Dispatch experience highly preferred
Ability to pass a background check
High school diploma (or GED)
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize
Strong verbal and written communication skills
Comfortable in navigating through multiple software systems and windows simultaneously
Ability to show empathy when responding to customer’s needs
Must be flexible with the ability to adapt to changes quickly and think conceptually

Nice To Haves

Preferred Service Titan operating software experience Not required
Preferred working knowledge of Microsoft office Not required

Responsibilities

Commitment to excellence in customer service and satisfaction with all customers
Representation of Direct Air in a professional manner during customer service interactions
Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process
Create and maintain daily schedule for assigned service technicians
Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
Update call logs after each phone call
Assist other dispatchers with challenges they may be experiencing
Build and create accurate estimates based on technicians’ notes
Track estimates from initiation to completion of the project, resolve any issues impeding progress
Adjust daily work schedule with proper technicians for emergency situations as they occur
Coordinate the transportation movements of the technicians
Must keep track of the drivers’ schedules as they change throughout the day
Keep track of the technicians’ start and departure times
Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs’ vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts