Dispatcher - Fastfrate Group (Calgary)
About The Position
The Dispatcher is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.
Requirements
- Minimum of 2 years truckload dispatch experience is an asset
- Must have a minimum of 1 year of Customer Service experience
- Working knowledge of the North American transportation industry
- ACE and Customs/border crossing experience an asset
- Experience with EDM (or similar dispatch systems) is considered an asset
- Keen interest in building relationships with your team of drivers and co-workers
- Desire to urgently resolve incidents that occur while driver is delivering their load
- Exhibits a conscious effort to understand the causes instead of just the effects of a situation
- Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
- Ability to manage competing priorities and meet tight deadlines in a fast-paced environment
- Meticulous attention to detail
- Good communications skills (written and verbal)
- Intermediate level computer skills and proficient keyboarding
Responsibilities
- Communicate dispatch information to Drivers
- Monitor and respond to driver’s satellite messages
- Participate in and support driver retention initiatives
- Collaborate with Customer Service and Planning teams to efficiently solve problems
- Maintain fair and equitable distribution of work
- Monitor driver performance and miles
- Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites
- Develop solutions for any driver inquiries
- Update customer websites
- Communicate & problem solve with customers as required
- Other duties as assigned
Benefits
- group benefits
- company-sponsored retirement savings plan
- Support for professional memberships, training, and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
