Dispatcher

AWP Safety • Denver, CO

13d • $21 - $25

About The Position

The Dispatcher provides customer service and coordinates service calls, deliveries, and driver schedules. The role monitors drivers throughout the day using the dispatch system, prepares the next day's schedule, and adjusts schedules to meet customer needs. The Dispatcher also enters customer jobs and tickets into TCR, checks service on jobs that have been out for 30 days or more, and completes a final review of each job ticket to ensure it contains the information needed for billing. The position requires professional communication with customers, employees, management, vendors, and external partners, as well as the ability to work independently, adapt to changing priorities, and manage multiple tasks effectively.

The role is scheduled for 40–50 hours per week and includes mandatory on-call coverage as part of scheduled responsibilities, with compensation as applicable. The hourly salary range is $21–$25. A comprehensive benefits package is offered, with benefits eligibility beginning on the first of the month following the hire date.

Requirements

• High school diploma or equivalent.
• One to two years of experience, or a combination of education, experience, and training that provides the desired knowledge, skills, and abilities.
• Strong leadership skills to ensure drivers comply with directions and assignments.
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
• Proficiency in, or ability to quickly learn, dispatch and record-keeping systems such as Paylocity and TCR.
• General experience with the Windows Office Suite, including email, Excel, Word, and PowerPoint.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure.
• High integrity and a strong work concept.
• Ability to perform multiple tasks effectively, with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility.
• Proven ability to work collaboratively with others.
• Excellent communication and time-management skills.
• Strong work ethic and a professional, positive attitude.

Responsibilities

• Provide the highest level of customer service and satisfaction.
• Communicate with customers and internal team members about order status, delivery arrangements, and service.
• Receive incoming customer service calls and emails.
• Schedule and coordinate service calls and adjust drivers' daily schedules as required.
• Monitor drivers throughout the day via the dispatch system.
• Create the next-day driver schedule to ensure customer needs are met.
• Add new customer jobs and tickets to the TCR computer system.
• Conduct service checks for jobs that have been out for 30 days or more.
• Complete a final edit of each job to ensure the ticket has all required billing information.
• Communicate professionally and effectively with employees, management, vendors, customers, and external partners.
• Perform other functions as necessary or assigned.

Benefits

• Comprehensive benefits package with three medical plan options and two dental plan options.
• Legal and Identity Shield coverage.
• Accident coverage.
• Critical Illness coverage.
• Company-paid life insurance.
• Company-paid long-term disability insurance.
• Health Savings Account (HSA) availability.
• Flexible Spending Account (FSA) availability.
• Participation in a 401(k) retirement plan.
• Paid Time Off (PTO).
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED