Dispatcher

P. Gagnon and Son, Inc • South Berwick, ME

45d • $25 - $30 • Onsite

About The Position

Every propane delivery keeps a home warm, a farm running, or a business operating without interruption. As a Dispatch Coordinator at P. Gagnon & Son, you’ll be the nerve center that turns planning into dependability. Making sure drivers, routes, and customers stay aligned so service happens safely, efficiently, and on time. Your decisions directly impact customer trust and day‑to‑day operational reliability across multiple states. You’ll coordinate propane deliveries for residential, commercial, industrial, and agricultural customers, translating demand into clear, executable routes for drivers. This role works closely with drivers, customer service, sales, and operations to keep deliveries moving smoothly—even when weather, demand spikes, or last‑minute changes arise. Success in this role means drivers leave each morning with optimized routes, customers know when to expect service, and operational data is accurate enough to spot issues before they become problems.

Requirements

• Prior experience dispatching deliveries or coordinating routes in a regulated logistics or fuel environment.
• Working knowledge of fuel distribution safety requirements and compliance standards.
• Ability to manage multiple delivery priorities at once without losing accuracy.
• Comfort working daily with dispatch software and Microsoft Office tools.
• Clear, direct communication skills with drivers and internal teams.

Nice To Haves

• Experience in propane, fuel, or energy distribution.
• Familiarity with optimizing routes using delivery performance data.
• Prior collaboration with customer service or operations teams.
• Experience supporting both rural and metropolitan delivery areas.

Responsibilities

• Coordinate propane deliveries for residential, commercial, industrial, and agricultural customers.
• Translate demand into clear, executable routes for drivers.
• Work closely with drivers, customer service, sales, and operations to keep deliveries moving smoothly.
• Handle routine updates, delays, and route changes with drivers.
• Resolve delivery questions with customer service and document outcomes accurately.
• Independently manage daily dispatch for assigned routes with minimal escalations.
• Optimize delivery schedules to reduce missed stops, re-routes, and overtime.
• Maintain real-time delivery visibility and accurate dispatch records.
• Consistently follow safety and regulatory requirements.

Benefits

• Medical, dental, and vision insurance (multiple plan options)
• HSA and FSA options
• 401(k) with company match
• Paid holidays and paid time off
• Tuition reimbursement
• $50,000 company-paid life and AD&D insurance
• Long-term disability (company paid)
• Employee Assistance Program (EAP)
• Voluntary supplemental life, short-term disability, and AD&D
• Propane discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed