Dispatcher

Project Resources Group, Inc. • Salt Lake City, UT

46d • $25 - $30 • Onsite

About The Position

Project Resources Group (PRG) is currently searching for a Dispatcher for our tech ops team in Salt Lake City, Utah. This role will oversee the scheduling and coordination of our technical repair and maintenance teams. We are searching for a candidate with superior communication skills, advanced organizational capabilities, and the ability to efficiently manage multiple operational tasks in a high-pressure environment.

Requirements

• High school diploma or equivalent
• Demonstrable experience in a dispatch role, ideally within a technical repair or maintenance context.
• Exceptional communication and interpersonal skills, with a proficiency in technical language pertinent to operational logistics.
• High-level organizational and multitasking skills, capable of managing multiple priorities in a time-sensitive environment.
• Advanced proficiency in dispatch and operational management software.
• Knowledge of technical repair and maintenance protocols and best practices.
• Ability to remain composed and effective under pressure.
• Must be available to work the following schedule: Wednesday through Saturday from 10:30a to 8:30p. This schedule will change during daylight savings time to 9:30a to 7:30p.

Nice To Haves

• Further education in logistics, operations management, or related field preferred.

Responsibilities

• Strategically schedule and dispatch technicians to service calls, optimizing resource allocation based on customer requirements and technician availability. Ensure seamless routing to maximize efficiency and response times.
• Continuously monitor and coordinate the activities of the repair and maintenance teams, implementing adjustments to workflows and schedules to meet dynamic service demands.
• Serve as the pivotal communication link between technicians, customers, and upper management, ensuring all parties are informed of updates, delays, and resolutions.
• Maintain rigorous records of service calls, technician deployments, and job outcomes. Ensure data integrity and accessibility for operational analysis and reporting.
• Uphold strict adherence to company policies and industry regulations, ensuring all operations are conducted within legal and ethical standards.
• Deliver exemplary customer service by swiftly addressing inquiries and effectively resolving any issues, thereby maintaining high customer satisfaction levels.
• Utilize sophisticated dispatch software and technology to enhance operational efficiency and provide real-time updates on service statuses.
• Other related duties as assigned.

Benefits

• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan, with company match after one (1) year.
• Short-term disability coverage after one (1) year.
• Paid time off and holidays.
• Company-paid life insurance and other supplemental insurances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED