Dispatcher

Aston Carter•Indianapolis, IN

16d•$22 - $22•Onsite

About The Position

The dispatcher plays a meaningful role in managing our towing resources to ensure vehicle pickups and deliveries run smoothly, optimizing branch productivity. This position involves providing outstanding customer service to our towing partners and coordinating capacity and resource demands to support business and branch growth.

Requirements

1+ year of dispatching experience
Ability to handle multiple tasks at once
Strong organizational skills

Nice To Haves

Experience in customer service
Knowledge of logistics

Responsibilities

Direct activities related to towing operations and on-time performance goals.
Manage tow truck resources and assign work efficiently to optimize tower productivity.
Plan future day resource requirements and coordinate with towers to arrange necessary truck resources.
Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
Monitor transportation costs and identify opportunities for cost savings.
Recruit new towers to expand towing networks with additional resources.
Provide necessary documentation to drivers for each pickup and delivery.
Monitor work-in-progress and make necessary adjustments to ensure timely performance.
Identify and escalate issues or concerns related to transportation activities to management.
Establish a fundamental relationship with the transportation team.
Maintain positive working relationships with all tow drivers.
Review and analyze reports on transportation activity, including Time Performance metrics.
Comply with safety guidelines and company policies and procedures.
Perform other duties as assigned.