Dispatcher

Next Supply • Vaughan, ON

31d • Onsite

About The Position

The Dispatcher adds value to our Customers by efficiently managing delivery routes, coordinating and dispatching delivery drivers to ensure timely and accurate delivery of customer orders. This involves working as a team and being a positive team player by applying knowledge of the local area, excellent organizational skills, and multitasking in a fast-paced logistics environment.

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Requirements

• Ability to adapt and shift priorities due to changing demands
• Strong organizational and multitasking abilities
• Good judgement and problem-solving skills
• Working knowledge of Southwestern Ontario geography, road networks, and how to manage with digital systems
• General product knowledge to know what types of trucks must be used for routes
• Strong English verbal communication skills and the ability to work well in a team environment
• Ability to stay calm in stressful situations
• Strong computer skills to manage emails, track orders and use distribution software
• High School or equivalent
• Dispatch experience

Nice To Haves

• Previous wholesale and/or warehouse experience an asset
• Degree or certificate in logistics or related field an asset
• Experience with logistics software
• Driver experience an asset

Responsibilities

• Plan and optimize delivery routes to maximize efficiency and meet delivery deadlines. Monitor routes and reassign as necessary
• Ensure timely delivery of orders to customer locations based on priority, delivery windows, location, vehicle types and driver availability
• Ensure excellent customer service by positively and clearly communicating with drivers, customers and other stakeholders by addressing inquiries, providing updates, and resolving any issues
• Address and resolve scheduling conflicts, delivery issues, truck breakdowns, and other challenges that arise during the dispatching process
• As a member of the team, there may be other tasks assigned that aren’t listed above

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED