Dispatcher, TAP PT

HOMAGE SENIOR SERVICES • Everett, WA

3d • $22 - $35 • Onsite

About The Position

The Dispatcher provides daily dispatching and scheduling support to Homage Senior Services’ Transportation Assistance Program (TAP), helping ensure smooth program operations. The role requires strong organization, attention to detail, proficiency with scheduling and administrative work, the ability to multitask, and effective collaboration in a fast-paced environment. The dispatcher may provide backup driving coverage due to vacations, illness, or other scheduling needs. This is a part-time position of 28 hours per week, scheduled during daytime hours Wednesday through Saturday; Saturday is an 8.5-hour day. New hires are budgeted to start at $24–$28 per hour depending on experience, within the stated salary range of $21.99–$34.77 per hour. The role is based in Everett, Washington, with travel of up to 25%.

Requirements

• High school graduate or equivalent.
• One or more years of experience in general office settings.
• Demonstrate patience and care when working with older adults and people with disabilities.
• Ability to read maps and working knowledge of King and Snohomish Counties and major medical destinations, businesses, and organizations relevant to efficient scheduling.
• Demonstrated customer service skills, including receiving public telephone calls, responding to inquiries, and communicating with coworkers and others by telephone and email.
• Effective verbal and written communication skills.
• Ability to read, write, and speak English sufficiently to understand rules and regulations, respond accurately to inquiries, and handle equipment and documents.
• Ability to accurately maintain data in database software programs.
• Ability to organize office files and maintain records.
• Ability to perform daily responsibilities and solve problems in sensitive situations with frequent interruptions.
• Effective working knowledge of Microsoft Office, including Outlook, Teams, Excel, Word, and PowerPoint; comfort using Microsoft Windows and internet browsers.
• Must be fully vaccinated according to program or agency requirements.
• Must successfully complete a criminal background check, motor vehicle abstract with a clean driving record, DOT physical, and TB testing.
• Must be able to perform the essential job functions, with reasonable accommodation available for individuals with disabilities.

Nice To Haves

• Transportation industry experience, especially paratransit.
• Working knowledge of EcoLane or comparable CAD-AVL software.
• Experience working with older adults and/or adults with disabilities.
• Experience with diverse communities.
• Fluency in languages in addition to English.
• Other combinations of applicable education, training, and experience may be considered when they provide the knowledge, skills, and abilities needed to perform effectively.

Responsibilities

• Schedule service requests using manual and automated scheduling systems.
• Communicate schedules to appropriate volunteers and staff.
• Assist with coordinating trip transfers with other transportation agencies.
• Count money, provide receipts, and process donations.
• Respond to program information inquiries.
• Perform administrative duties, including data entry and editing, document creation and updating, filing, and copying.
• Work closely with agency staff to receive transportation requests.
• Work cooperatively with TAP clients, volunteer drivers, and staff drivers.
• Safely drive vehicles over specified routes as needed for driver backup, approximately 5% of the time.
• Maintain regular and routine attendance.
• Perform other duties as assigned.

Benefits

• Employees working 25 hours or more are eligible to enroll in medical, dental, vision, basic life, and critical illness insurance; employees scheduled for 25–29 hours per week have an increased cost share.
• Employees working 20 hours or more per week receive 11 designated paid holidays and 2 floating holidays per year, plus paid vacation and sick time.
• Employees age 21 and older may enroll in the 401(k) plan upon hire and may qualify for matching after one year and at least 1,000 hours worked.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED