Dispatcher

MARK VII EQUIPMENT INC•Arvada, CO

19d•$22 - $25•Onsite

About The Position

The Dispatcher is responsible for managing service calls and coordinating our Field Technicians. In this dynamic role, you will be the key point of contact for our car wash customers, ensuring seamless communication and timely resolution of service disruptions.

Requirements

High School Graduate.
Customer Service experience.
Ability to speak French Canadian.
Proficient in MS Office products (Excel, Word, Outlook, PowerPoint).
Excellent written and verbal communication skills.
Ability to read and comprehend documents and simple instructions.
Must be able to actively listen and comprehend verbal conversations for extended periods of time.
Ability to interpret an extensive variety of instructions and take appropriate measures to problem solve.
Uncompromising integrity and professionalism, with accountability and reliability under pressure to meet deadlines.
High energy, strong work ethic, and a customer-focused, “can-do” approach in a fast-paced environment.
Supportive, with emotional intelligence; extreme attention to detail and accuracy.
Ability to work independently with minimal supervision while remaining flexible in a team environment; flexible to work days, nights, or weekends if necessary.
Ability to lift and/or move up to 20 lbs.
Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to sit for extended periods of time.
Maintain professional appearance and grooming standards as outlined.

Nice To Haves

SAP preferred but not required.

Responsibilities

Serve as the primary liaison between customers and service technicians, providing support on product and service issues.
Effectively route technicians to service calls and manage their schedules to ensure maximum efficiency.
Routinely monitor the dispatch board and open ticket reports to address pending and ready-to-dispatch service calls.
Proactively follow up on service calls and warranty work to ensure customer problems are fully resolved.
Generate repair quotes for customers and ensure all necessary actions are taken to resolve concerns.
Effectively organize activities to accomplish daily tasks.
Perform follow-ups and coordinate warranty work.
Ability to work a rotating weekend schedule to provide continuous customer support.
Other duties as assigned.

Benefits

Medical, dental, and vision insurance
24/7 virtual care and mental health support via Teladoc
Tax-advantaged HSA and FSA savings options
Company-paid Short-Term Disability
Company-paid Long-Term Disability
$25,000 in Life/AD&D insurance at no cost to you
401(k) plan with company matching
Accrued Paid Time Off (PTO)
Paid sick leave
Paid company holidays
Voluntary accident and critical illness insurance
Professional development opportunities
The chance to work with industry-leading technology in a team-oriented environment