Dispatcher

Odyssey • Pearl City, HI

30d • $20 - $26 • Onsite

About The Position

Odyssey Logistics is seeking a Dispatcher to coordinate freight shipments throughout the island of Oahu and manage interisland shipments traveling to and from Oahu. The Dispatcher will communicate directly with drivers, customers, and internal operations teams to ensure pickups and deliveries are completed safely, professionally, efficiently, and on time. This role requires strong organizational skills, attention to detail, sound judgment, and the ability to resolve transportation issues in a fast-paced logistics environment.

Requirements

• High School Diploma or GED required.
• At least two years of dispatching experience.
• Knowledge of dispatch operations, route planning, freight movement, and driver coordination.
• Knowledge of Department of Transportation Hours of Service regulations.
• Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedural manuals.
• Strong verbal and written communication skills.
• Ability to communicate effectively with drivers, customers, coworkers, and management.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and conflict-resolution abilities.
• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Proficiency with computers and standard office equipment.
• Dependable, punctual, professional, and accountable.
• Ability to work independently and collaboratively as part of a team.

Nice To Haves

• Transportation, trucking, freight, or logistics industry experience preferred.
• Hazardous Materials Certification preferred.
• Experience using TruckMate or a similar transportation management system preferred.

Responsibilities

• Dispatch and check in drivers throughout the workday.
• Assign drivers, tractors, trailers, and freight loads.
• Plan and manifest driver route sequences.
• Coordinate the movement of loads with dispatchers, warehouse personnel, and other operational teams.
• Monitor pickups and deliveries to help ensure shipments are completed on schedule.
• Adjust routes and assignments when delays, equipment issues, or operational changes occur.
• Receive and process customer freight pickup requests.
• Coordinate and schedule freight delivery appointments when required.
• Communicate shipment details, route instructions, and delivery requirements to drivers.
• Work with drivers to resolve pickup, delivery, routing, or customer-related concerns.
• Support the coordination of interisland freight moving to and from Oahu.
• Troubleshoot Over, Short, and Damaged, or OS&D, freight issues.
• Follow established procedures for returned products, pallets, eastbound freight, and other shipment exceptions.
• Communicate professionally with customers, drivers, peers, and management.
• Respond promptly to changing priorities and operational challenges.
• Help identify practical solutions that support safe, timely, and profitable deliveries.
• Ensure dispatch and transportation paperwork is completed accurately and on time.
• Maintain driver logs and Driver Vehicle Inspection Reports, or DVIRs.
• Update fuel, mileage, and driver hours-of-service records.
• Support compliance with Department of Transportation Hours of Service requirements.
• Enter and update customer shipment movements in TruckMate.
• Maintain accurate freight, driver, route, and delivery records.
• Perform administrative tasks required to support daily dispatch operations.
• Reconcile cash and checks collected by drivers.
• Organize records, documents, and operational information.
• Manage competing priorities and meet daily deadlines.
• Perform additional duties and projects as assigned.

Benefits

• A choice of medical plans with Flexible Spending Account and Health Savings Account options
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Company-paid disability insurance
• 401(k) plan with company match
• Paid Time Off
• Company holidays
• Employee Assistance Program
• Company health and wellness program
• Discounts with preferred vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED