Dispatcher

Advanced Student Transportation•Wilmington, DE

21d•Hybrid

About The Position

This office and field position dispatches drivers in accordance with contract requirements and in compliance with State and Federal regulations. Coordinate scheduling of trips from inception to completion. This position also is available to perform diversified duties and to work a flexible schedule.

Requirements

2 years in a dynamic dispatch environment preferred
Must be 21 years of age and possess a valid commercial driver’s license with a passenger endorsement or willingness to obtain one.
Must have a satisfactory motor vehicle record, criminal history record and child abuse history record.
Maintain valid driver’s license, physical exam certifications
Ability to safely operate commercial vehicles
Excellent communication & customer service skills
Ability to perform multiple tasks during peak hours and remain calm and supportive of drivers
Positive attitude
Ability to work independently and as part of a team
Integrity and the ability to handle confidential information
Good organizational skills and attention to detail
Ability to work a flexible schedule
Ability to trouble shoot and problem solve and to exercise good judgment
Computer literacy
Ability to work a flexible schedule
Average typing skills
High School Diploma or equivalent; or one to three months related experience and/or training or equivalent

Responsibilities

Support the Krapf vision and mission in all activities.
Accept and demonstrate the Krapf Core Values of commitment, open communication, respect and excellent service.
Represent Krapf and conduct all activities in a professional, business-like manner.
Comply with all Company employee policies, safety policy and substance abuse prevention policy.
Comply with all applicable federal and state regulations regarding operation of commercial vehicles.
Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance.
Prepare and review driver schedules and assign drivers.
Verify that driver work schedules and timesheets accurately reflect work completed.
Interact with appropriate personnel regarding equipment, driver hours & customer issues.
Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice.
Troubleshoot driver performance issues and report issues to Operations Manager.
Report maintenance issues to Operations Manager and coordinate with shop to minimize down time, as necessary.
Work closely with Operations Manager and other dispatchers to ensure division operational objectives are met.
Control costs by monitoring driver hours.
Handle situations professionally and in a non-confrontational manner.
Perform the duties of a ROVER driver when necessary.
Other work-related duties as assigned.